Gaoliang has been on an outbound assignment sent by the company! It's already been three days, and he hasn't returned yet. This has left Liu Qingsong quite uneasy at the office, as the client support work he's handling is becoming increasingly difficult. "Hello! Is this the technical support department of Hao Shishu Automotive Sales?" A long-distance call from outside reached the company's sales and technical department. Liu Qingsong picked up the phone with trembling hands—he felt completely unsteady without Gaoliang by his side. "May I know which area of support your company requires from us?" Liu asked the client, using the opening line that Gaoliang had taught him. "Actually, we're the People's Bank of Ningyuan City. We're using your automotive video surveillance system, the hardware equipment and video recording software you provided two years ago. Recently, we've encountered serious issues that require direct assistance from your sales and technical department!" The tone on the other end was urgent, clearly conveying how much the client hoped for timely help. My goodness! We're still using hardware and software from two years ago—I have absolutely no memory of it! Even though Highlight has been going over it recently, the more I listen, the more confused I become. How can the company's automotive computing technology be so complex and sophisticated? It's completely different from what I studied at the Binhai Software Institute's Computer Science department—the gap between theory and practice is enormous! That's exactly why Highlight said: "Once you enter the workforce, 99% of what you learned in university becomes irrelevant—you have to relearn everything. Once you step into the professional world, you're effectively entering a new university." I didn't believe it at first, but now, after working in Highlight's original role, I know this statement is absolutely true. Highlight! My friend! I'm completely overwhelmed! I can't take it anymore! Help me! But Highlight is currently on a business trip—distant water can't quench the fire at hand! What can I do? I'll just keep listening and reviewing the customer's fault descriptions. "Hello, hello, Technical Support—are you listening to me?" A tone of voice comes through from the other end. "Oh!" "Am I listening, am I listening? Please go on," Liu Qingsong said, his hands trembling with anxiety. "The issue is this: recently, the software used for automotive video surveillance has encountered problems. Out of twelve video cameras on our armored vehicles, two have no video feed at all, six show video but cannot record. Crucially, these six—those that display video but fail to record—are the most important ones. Recently, a group of individuals has taken advantage of these video outages to intercept cash from our armored vehicles during the outages. Our bank is working closely with the police to investigate and gather evidence. However, during the evidence collection process, the software failed when attempting to retrieve the recorded footage—we couldn't locate any footage at all, which has brought our investigation to a complete standstill. If we could retrieve the footage, the case would be resolved immediately. Therefore, securing this footage is absolutely critical to identifying and locking in the suspects. I am now urgently requesting your company to provide specific operational steps and methods so that we can recover the lost recorded footage." The voice on the other end grew increasingly urgent, clearly indicating a significant and pressing issue requiring immediate resolution. Liu Qingsong was completely stunned when he first heard such a difficult customer inquiry—he truly didn’t know what to do. He had to force himself to respond, saying, “Click on the box to search for the video recording, then enter a new page and further set the recording status. Then go back to the next page…” This response even made Liu Qingsong himself doubtful—was he actually answering the question, or was he reciting a textbook? He had been holding and frequently reviewing the operation manuals every day lately, and this very response was just a recitation of the manual. Yet, the outcome was completely unexpected. He only knew that the customer hung up with a sharp sound and never called back again. Liu Qingsong sensed something was wrong, yet felt powerless—only slowly and reluctantly making his way toward the office of the beautiful manager he had interviewed just a few days ago. Ms. Xie Ningbing’s office. Ms. Xie remained cold and composed, though not angry—her facial expression, as calm as her name suggests, shifted from gentle and flowing water to gradually hardening into a solid, icy stillness. Liu Qingsong felt afraid, but finally Ms. Xie spoke: “Unfortunately, we don’t need someone like you. Please settle your accounts with the Finance Department shortly.” “Manager Xie! I—I—” Liu Qingsong watched this outcome and felt deeply saddened, his voice choked, unable to speak. “You may now go.” Ms. Xie’s demeanor today stood in stark contrast to her earlier performance—just a few days ago, she had been approachable and friendly, but today she was clearly irritated. The reason was obvious. Just as Liu Qingsong was preparing to leave Xie Ningbing's office with disappointment, Gao Liang entered—this brought Liu some joy, yet after that joy came another wave of disappointment, for he was about to leave the company soon. "Liang! Don't go!" Gao shouted, stopping Liu. Liu turned around and saw Gao smiling at him—such a bright, warm smile. Just seeing his friend's smile warmed Liu's heart; with Gao by his side, he felt as though he had a solid pillar to lean on. "Manager Xie, I know Liu Qingsong hasn't done a great job with the customer service inquiry tasks this time. But he's actually a hardworking, ambitious employee. These days, he's been diligently learning our company's technology under my guidance—very committed. I'm confident that in no time, he'll be fully capable of handling the responsibilities entrusted to him." Gao had recently invested a great deal in Liu's development. He absolutely didn't want Liu to leave just like this. He was determined to nurture Liu until he could fully take on the responsibilities of the company. Gaoliang revealed the truth to Xie Ningbing, who had been cold and distant, and this warmed her considerably. Indeed, what had happened to me today? I've been so cold and unyielding. Though the client had been sharply critical, complaining loudly, and harshly criticizing our technical support work, for Liu Qingsong, he was still a newcomer. Although I expected him to quickly adapt, that was just my wish. Even Gaoliang, such an outstanding person when he first joined, couldn't immediately become proficient—instead, he had to start from the basics, step by step, and only now had he reached this level. With this thought, Xie Ningbing's expression grew even more relaxed. The ice had clearly begun to melt. She smiled slightly, with a touch of apology, and said to Gaoliang, "Gaoliang, I have full confidence in you, and also in Liu Qingsong that you've recommended. Yet, as a manager, I must act from a broader perspective, always prioritizing the company's interests—therefore, I must remain grounded and focused on practical results." Today, this customer has called me three or four times, demanding that our company bear corresponding consequences and responsibilities—now I'm completely overwhelmed, and I don't know what to do! So, out of frustration, I turned to Liu Qingsong and gave him a good scolding. I know I'm being impulsive, but I can't control my emotions. I hope you and Liu Qingsong can understand! Xie Ningbing couldn't believe her ears. Since Highlight entered the office, it had been only ten minutes—during which time, at least five minutes were spent talking. What about the other five minutes? Oh! Highlight was truly amazing! While Xie Ningbing and Liu Qingsong were speaking, and even when both were silent, Highlight was actively communicating with the other party via wireless headphones, occasionally smiling. It seemed clear that the complaining client was highly satisfied with Highlight's responses. Indeed, this was exactly what happened—soon after, Xie Ningbing's office phone rang. She glanced at the caller ID, furrowed her brows, and hesitated whether to answer. But Highlight looked at her with a confident and sincere gaze, giving her the confidence to act. After a moment of hesitation, she picked up the phone. "Hello, is this Ms. Xie?" I am the Governor of the People's Bank of China in Ningyuan City. I would like to extend my sincere thanks to Mr. Gao Liang, a highly skilled technical engineer from your company, for his outstanding technical support. Thanks to his strong assistance, our bank was able to swiftly implement the technical solution provided by your company, recover the lost surveillance footage, and promptly hand over these crucial materials to the police. As a result, we successfully identified the suspects responsible for the robbery of the armored vehicle carrying a large sum of cash, solving a major case and significantly mitigating our losses. If you can't even do your own job well, it's hard to demonstrate your value within the company. That's why this beautiful manager particularly appreciates outstanding employees. Liu Qingsong thought to himself: How excellent Zhang is! If it weren't for Zhang stepping in to save me today, I would have packed up and left already! Once again, Zhang has saved me at a crucial moment. I need to make every effort to learn and quickly take on my responsibilities. I can't let this hands-on, results-driven manager down anymore, nor can I let my friend Zhang down! What is this beautiful manager thinking about, though? Hao Liang, you're truly outstanding! Since the very first time you maintained my office computer, I've recognized you as an exceptional technical engineer—your technical skills are solid, and you're calm, composed, and confident. These qualities are rare. As a manager, I've encountered all kinds of people, but you stand out as particularly memorable. In particular, I went to the site of Xin Tian Company together with you for on-site maintenance, helping the company recover a tail payment of 300,000 yuan. More importantly, what we both, me and General Manager Feng, once thought impossible—you have achieved remarkable success, standing out with exceptional wisdom and capabilities, resolving the long-standing issue of the automotive monitoring software freezing and automatically exiting. To put it into perspective, even a well-coordinated software development team would typically take at least a week to solve this problem—never mind just one night! General Manager Feng, who himself is a distinguished software engineering professional, found the issue particularly challenging. Yet you stepped up, embraced the challenge, and advanced despite the difficulties, ultimately achieving victory. You not only recovered the outstanding payment but also earned the company strong recognition and significant both economic and social benefits—achievements that are far beyond the reach of an ordinary employee. Because you are particularly outstanding, as your manager, I'm placing more responsibilities on you—key technical support roles and major technical projects are actively reaching out to you. Recently, several projects outside the home office have required your on-site guidance, so you've been traveling more frequently. I've noticed you've been getting thinner lately—your dedication has truly made a difference, and I deeply appreciate your exceptional contributions to our company. Today, your performance has been nothing short of remarkable. Liu Qingsong is new to the role and still struggling to meet expectations. When I was about to fire him, you returned with confidence and a smile—one that radiates strength. It's clear that Liu Qingsong now needs your support, and you've quickly resolved his challenges. But Highlight, do you know that? The company truly needs your help. You're so talented—within just five minutes, you can effortlessly handle customer inquiry and technical support with ease. How remarkable! Even as your manager, I’ve never heard anything like this before. Five minutes—what does that mean? It’s the time it takes to finish a hot cup of tea, to read through an article, or to review a document I’m currently working on. Your efficiency stems not only from your exceptional skills but also from your innate composure, calmness, and sharp insight—qualities that aren’t developed overnight. These are your true strengths. While technical skills can be replicated, such personal qualities cannot. Therefore, highlight, you are the company’s most outstanding talent and my dearest friend, Shengbing. I’m truly delighted to have such an exceptional work partner like you! I trust you. I believe that, under your guidance and support, the newly joined Liu Qingsong will grow rapidly, continuously improve his skills, and ultimately achieve the same level of contribution to the company as you have. Since the incident involving customer query mishandling, Liu Qingsong has become even more eager to learn. Every day after work, he stays with Gao Liang, asking him technical questions. Gao Liang truly has a brotherly spirit—he never fails to patiently answer, no matter how busy his own duties are. This has deeply moved Liu Qingsong. Brothers are truly wonderful! If one day the brother succeeds, I will certainly follow him, remain loyal, and be willing to go through fire and water for him. Without Gao Liang's timely and crucial support at the most critical moments, I simply wouldn't have reached this bright future. Thanks to Gao Liang's strong support and Liu Qingsong's own efforts, his work has gradually improved and he no longer experiences query response errors. Of course, this doesn't mean Liu Qingsong can now smoothly resolve all customer technical issues—what matters is that he has Gao Liang's timely prompts and support at his side. If he encounters issues that can't be resolved immediately, he promptly documents them, immediately seeks guidance from Gao Liang, and then provides the client with the complete solution. This ensures work quality, and as a result, no further incidents like the one we experienced a few days ago have occurred. Gao Liang truly sets an excellent example, consistently offering strong guidance. He says: typically, customers only reach out to our sales and technical team when they encounter problems. However, if we adopt a proactive approach—instead of merely reacting to issues—such as proactively calling customers, engaging in active communication, and sincerely asking, "Shall we assist you?"—this becomes a highly effective work method. Generally, customers feel deeply touched when they receive such calls. This strengthens the relationship between the company and its clients, and with a strong emotional connection, business operations become much smoother. Even if temporary difficulties arise and immediate solutions cannot be provided to customers, customers are still willing to forgive. Of course! This is merely a temporary buffer—the key is to seize the moment, actively assist customers in analyzing the issues, and guide them toward resolution. Liu Qingsong gradually adapted to this role, entirely thanks to Gao Liang's consistent, attentive care and support. Near the end of the workday, as Gao Liang was about to log out of his "technical support" customer service QQ account, a new message popped up: Tonight at 6 PM, we'll meet at Hai Tian Grand Restaurant, and Liu Qingsong will be invited as well—no way will we miss it! Wait a minute—someone has invited both me and Liu Qingsong to dinner? He called Liu Qingsong, and both were surprised—who could it be? Is it Zhang Shijie? Or perhaps another colleague from the Sales and Technology Department? After all, he had recently personally invited them to dinner following receiving an 8,000-yuan bonus—could it be that they now wish to return the favor? Also, I can't keep track of all the details these days—ever since I've been busy with work with Liu Qingsong, my life has been quite tough. I've been looking forward to enjoying a hearty meal, something to mark the occasion. Instead, someone has invited us! What a pleasant surprise! Who it is doesn't matter—since someone has invited us, we might as well go! With this mindset, Gao Liang and Liu Qingsong happily arrived at the Haidian Grand Restaurant near the company.